Key Responsibilities:

Process Improvement

· Lead end-to-end reviews of target processes to remove waste, reduce cycle time, and improve quality

· Map current vs. future state, quantify impact, and secure sign-off on change approach

Data, Reporting, and Metrics

· Define KPIs and operational guardrails for redesigned processes

· Establish baselines and benefits tracking for cost, quality, timeliness, and experience

Stakeholder and Change Management

· Partner with process owners to agree scope, requirements, and success criteria

· Support change communications, training plans, and adoption checkpoints

· Escalate blockers early and drive alignment across teams

Governance and Compliance

· Embed standards, SOPs, and controls into redesigned processes

· Ensure auditability and compliance with policy, regulatory, and data requirements

· Keep documentation current and accessible

Automation, Digital Enablement and Enhancement Management

· Identify automation candidates with transparent business cases and readiness

· Collaborate with Digital and IT teams to shape test plans, and release schedules

· Track automation performance post-go-live and feed learnings into the pipeline

· Define UAT scope, entry/exit criteria, and acceptance evidence

· Coordinate test execution and sign-off with accountable owners





· Prepare contingency plans and rollback criteria where needed

Qualifications/ Experience/ Skills/ Knowledge:

Education and Credentials

· A relevant tertiary level qualification and/or recognised qualification appropriate to the role

· Recognised certifications advantageous: Lean Six Sigma (Preferred)

Professional Experience

· 3 to 6 years experience in process improvement, business operations, or shared services transformation

· Demonstrated delivery of measurable improvements in cost, quality, and cycle time

· Background in Accounts or Finance will be preferred.

Technical Skills and Knowledge

· Excellent facilitation, stakeholder management, and written communication

· Strong analytical and problem-solving skills.

· Proficiency in process mapping tools

· Effective communication and stakeholder engagement abilities.

· Detail-oriented with a structured approach to documentation and reporting.

· Team player with a continuous improvement mindset.

· Ability to assess pricing competitiveness, vendor quotations, contract compliance, and support cost-conscious purchasing decisions.

· Demonstrated knowledge of finance and payroll processes, with an understanding of financial controls and statutory requirements

📌 Process Excellence Specialist (Mumbai)
🏢 Connaught Network Services Private
📍 Mumbai