Overview -

- Our Information Technology (IT) team leads all aspects of IT systems and processes across the enterprise, including data services, security, compliance, applications, automation, and end-user services. Through cutting-edge and streamlined technology solutions, this dynamic team enables company growth, protects data, and serves as a critical partner to all departments of PowerSchool.
- The IT Specialist, Enterprise Technologies will assist in maintaining Windows and MacBook workstations, Windows and Unix/Linux based servers, provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email and personal requests for technical support. Document, track and monitor problems to ensure a timely resolution. Install software, printers, telephones, etc. Troubleshoot problematic PC issues and other duties as assigned. Serves as subject matter expert and/or top-tier (onsite) support. Will assist with onsite projects and systems installation and IT infrastructure build-out. Monitors IT Service desk request queues and responds to tickets and calls from Global and India employees as needed.

Description

- Responds to requests for technical assistance in person, via phone, and/or electronically.
- Diagnoses and resolves desktop, hardware and software/Applications issues.
- Researches questions using available information resources.
- Advises user on appropriate actions
- Manage personal and team ticket queue.
- Redirects problems to appropriate resources.
- Identifies and prioritizes situations requiring urgent attention
- Documents resolutions and updates knowledgebase




- Determine whether problem is caused by hardware such as a headphone, modem, printer, cables, external device or telephone
- Handle problem recognition, research, isolation, resolution and follow up for routine users, referring more complex problems to supervisors or technical staff.
- Analyse and evaluates incident reports and makes recommendations to reduce help line incident rate.
- Contact software and hardware vendors to request service regarding defective products.
- Install personal computers, software and peripheral equipment.
- Provide end user systems setup and access.
- Daily monitoring /checks
- IT Asset Inventory Management.
- AV systems support.
- Logging of noted issues
- Other duties as assigned

Requirements

- 4-6 years experience in Desktop or Help Desk Support to domestic and International users in a business setting.
- Strong technical aptitude, ability and troubleshooting skills to solve hardware and OS/Applications related issues.
- Excellent communication and customer service skills to support International service desk calls.
- A high degree of professionalism and the ability to think on your feet.
- Ability to work in and with teams and IT Asset Management.
- Experience with AV systems support.
- Experience with Windows 10/11 and newer is required.
- Experience with Mac OS Catalina, Big Sur, Monterey and newer is required.
- Experience with basic networking is required.
- Experience with Application administration, Active Directory, Office 365, hardware plus.
- A+, Net+, Security+, ITIL, MCSA Desktop plus.
- Able to work in 24*7 rotational shifts as per business need

📌 Senior Information Technology Specialist (Chennai)
🏢 PowerSchool India
📍 Chennai