Overview

The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction.

Description

- Assist with the maintenance of all business applications including regular updates, major version releases, new installations, and bug fixes where needed
- Troubleshoot, resolve escalated application incidents and problems; this includes acting as a point of escalation for support problems and incidents that are not able to be resolved by the Help Desk
- Work directly with IT and Development on new implementations and various project work
- Assist and work with users with finding ways to utilize software and technology more effectively and securely
- Evaluate/test new software and business solutions
- Ensures data security and integrity for all PowerSchool applications
- Continually audit and monitor systems for deficiencies and perform necessary maintenance as required
- Exercise independent judgment to analyze and diagnose application related problems and issues
- Assist in application training of existing users and new employees
- Explore new solutions, including testing, design,



modifications and deployment required to meet both the companys and clients business requirements
- All other duties as assigned

Requirements

- Minimum of 3 years of relevant and related work experience.
- Bachelors degree in Information Technology or related field or equivalent combination of education and/or work-related experience
- Strong knowledge of standard IT practices and workflows
- Advanced knowledge and applications troubleshooting with industry specific applications
- Solid customer service skills
- Strong analytical, troubleshooting and organization skills

Preferred

- 3-5 years of relevant job experience, ideally with prior experience working within the education software industry, preferred
- Experience with building dashboards or a deep understanding of Business Intelligence
- Must be able to learn and understand business processes as they relate to application usage, internal controls, security and technology
- Strong project management, verbal and written communication skills and customer service skills
- Oversee large scale projects with detailed designs and document business processes and procedures to coincide with project and firm expectations
- Work with minimal supervision and take ownership of problems and/or issues and ensures timely resolution
- Able to work both independently and as a member within a team environment

📌 Application Specialist (Bengaluru)
🏢 PowerSchool India
📍 Bengaluru