- Oversee a high volume, transactional book of business
- Engage with customers approx 120 days prior to expiration
- Propose Services and training credits and Premium Support
- Evaluate coterm opportunities to streamline transaction processes
- Understand negotiation tactics
- Identify upsell/cross-sell/expansion opportunities
- Develop understanding of customer s approval processes and budget cycle
- Know how to identify risks and collaborate with overall account team and leadership to mitigate such risks
- Maintain consistent updates of Salesforce CRM tool for pipeline management
- Ensure accurate forecast of renewals pipeline as defined by the business
Qualifications include:
- 2-4 years prior experience in Renewals Management
- Proficient in Microsoft Office suite with an intermediate knowledge of Excel
- Salesforce or prior CRM experience required
- Ability to multi-task and meet metric deadlines
- Strong problem solving, reasoning skills and an eye for details
- Robust oral, written and interpersonal skills
- Strong customer service and conflict resolution skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Associate degree or equivalent work experience, bachelors degree preferred