Duties Responsibilities

- Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Act as a client-facing subject matter expert for a solution area and assist with client product awareness, understanding and adoption
- Serve as an adoption advisor to clients who need additional product support during their client journey
- Meets with key client stakeholders identified by the CSM and/or account team to consult on adopting and using the implemented software. This consultation may involve sharing product-specific best practices, aligning district goals to product solution usage, and identifying and mitigating risk.
- Partner with the CSM to help develop and track annual goals in alignment with the school/district mission, vision, and strategic plan.
- Fulfil requests submitted by the account team for assistance with clients in their assigned territory.
- Upon request, share reports and other data analysis to inform a client of their continued progress against high level goals.
- Work cross-functionally to recognize areas of risk and identify solutions to optimize outcomes for customer retention.
- Support the CSM on escalations that may require product-specific knowledge to ensure customer satisfaction and retention.
- Upon request, engage with identified client to provide recommendations for optional product usage
- Work across the Success team to support any customer meeting and/or review that requires product knowledge expertise for the discussion
- Serve as an internal consultant to other projects functions related to solutions where EBC has expertise.
- As needed, consult on PowerSchool implementation engagements post go-live to ensure client has access to ongoing resources to drive usage and adoption




- Facilitate EBC-led user group webinars and act as product expert to guide webinar attendees to successfully learn about product releases, roadmap, seasonal product-specific topics, and solution area best practices.
- All other duties as assigned by management.

Minimum Qualifications

- Bachelor s degree or equivalent work experience
- Excellent negotiation and interpersonal skills
- Must thrive in a fast-paced, ever-changing environment
- Excellent communication skills
- Ability to effectively prioritize and escalate customer issues as required
- Proficient in Microsoft Office suite
- Salesforce and CRM experience required
- Excellent attention to detail and time management
- Excellent oral and written communication skills
- Excellent customer service, presentation, and conflict resolution skills
- Ability to thrive with a heavy workload and multiple projects with frequent interruptions and schedule changes
- Able to be successful with ambiguity and solving the client issues, working across functional lines to advocate and solve issues for the client
- Ability to coach and mentor team members
- Environmental Factors
- Ability to problem-solve, multitask and reprioritize tasks
- Constant indoor team-oriented work environment in close contact with co-workers
- Frequent social interactions and interruptions
- Frequent work under time restraints
- Rare travel
- Physical Requirements
- Lifting/Carrying:
- Occasionally carrying items weighing under 10 lbs.
- Rarely carrying items weighing between 11-20 lbs.
- Twisting/Turning:
- Occasionally reaching over shoulder
- Overhead and reaching outward
- Occasionally bending
- Frequently walking normal surfaces
- Constant sitting
- Other:
- Constant use of keyboard, fine dexterity, grasping, holding
- Constant repetitive motion hands

Preferred Qualifications

- Experience with administrative aspect of educatio

📌 Senior Education Impact Consultant (Chennai)
🏢 PowerSchool India
📍 Chennai