Technical Support Administrator (Hyderabad)

Technical Support Administrator (Hyderabad)

26 Aug
|
Insight Global
|
Hyderabad

26 Aug

Insight Global

Hyderabad

Job Description Insight Global is seeking a Technical Support Administrator to join an innovative and fast-growing technology team. This individual will serve as a key liaison between customers and engineering, providing technical support across a suite of products while collaborating closely with development teams to troubleshoot issues, improve processes, and enhance customer experience. This role is ideal for someone who enjoys solving technical problems, working cross-functionally, and leveraging contemporary AI tools to drive efficiency and automation. Beyond day-to-day support activities, the successful candidate will have opportunities to learn and contribute to internal automation initiatives, incident management processes, and cloud-based infrastructure improvements. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.



If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements - 4-8 years of experience in technical support, support engineering, cloud operations, or a related field. - Hands-on experience supporting Jira Cloud environments (Jira Data Center alone is not sufficient). - Experience supporting GitLab or similar developer productivity platforms. - Experience working with AWS and/or Azure cloud environments. - Strong background in Incident Management, including troubleshooting, escalations, root cause analysis, and post-incident reviews. - Experience supporting technical customers and managing stakeholder relationships. - Demonstrated ability to independently prioritize work, take ownership of issues, and thrive in a fast-paced support environment. - Practical experience using AI tools such as ChatGPT, Claude, Gemini, or similar technologies to improve operational efficiency and workflows. - Robust written and verbal communication skills. - Python or PowerShell scripting experience. - Process automation experience. ITIL or service management experience. - Familiarity with application architecture, .NET, or C# environments. - Experience supporting engineering, DevOps, or developer-facing platforms.

📌 Technical Support Administrator (Hyderabad)
🏢 Insight Global
📍 Hyderabad

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