Job Summary We are looking for a dynamic Cluster Trainer to drive training and capability development across retail stores The role focuses on enhancing sales performance customer experience and operational excellence through structured training and onground coaching Job Location Chennai Tirupur Coimbatore Madurai Trichy Vellore Bangalore Mangalore Vijayawada Hyderabad Responsibilities and Duties Training Delivery Conduct induction and onboarding programs for new hires Deliver structured classroom and onthejob training across multiple stores Facilitate training on Customer service excellence Sales techniques conversion skills Product knowledge Grooming skilled etiquette Billing processes SOP compliance Store operations Capability Development Enhance frontline sales and customer engagement skills Coach store staff on selling behaviour and customer interaction Support Store Managers in team capability building Conduct periodic refresher and upskilling programs Training Needs Identification Assess skill gaps through store visits and performance observation Collaborate with Regional and Store Managers to identify development needs Recommend targeted training interventions aligned with business goals Performance Coaching Provide onfloor realtime coaching to retail employees Observe customer interactions and give constructive feedback Support underperforming stores with focused training initiatives Training Operations Execution Plan and manage training calendars across the cluster Maintain attendance records and training documentation Track training effectiveness and employee progress Ensure adherence to training compliance standards Prepare and submit training reports and dashboards Field Engagement Travel extensively across assigned stores for training delivery and coaching Be flexible to work on weekends based on business needs Required Experience Skills and Qualifications 1to 5 years of experience in Retail Training L D Sales Training preferably from Apparel Textile Fashion Retail MBA or Any Relevant Degree Willing to travel extensively across assigned locations Employee Benefits PF Bonus Gratuity Leave Salary Group Mediclaim Insurance Self Group Personal Accident coverage Uniform