Gaming Support Executive Voice Chat Technical Billing Support Customer Support 1 Yr 5 5 LPA Hyderabad 24 7 Shifts Job Description Gaming Support Executive Voice Chat Technical Billing Support Location Hyderabad Experience 1 Years CTC Up to 5 5 LPA Shift 24 7 Rotational Shifts Process Voice Chat Support Job Summary We are looking for a Gaming Support Executive to provide excellent customer support through voice and chat channels The role involves troubleshooting technical issues handling billing and subscription queries providing product information and managing customer support tickets Key Responsibilities 1 Technical Support Provide technical assistance to customers through phone and chat Troubleshoot and resolve technical issues efficiently Assist customers with hardware and software setup configuration Guide users through troubleshooting and selfhelp solutions 2 Billing Support Handle queries related to payments refunds and subscriptions Resolve billing discrepancies and ensure accurate account information Assist customers with account and paymentrelated concerns 3 Gaming Product Service Support Educate customers about gaming products services and features Explain subscription plans game titles and additional offerings Provide accurate product and service information Guide customers through available support resources 4 Ticket CRM Management Create and maintain support tickets for customer interactions Accurately document customer conversations in the CRM system Track open issues and ensure timely followup and resolution Maintain high standards of customer service and documentation Required Skills Minimum 1 year of experience in Customer Support Technical Support Voice Chat Support Robust English communication skills Experience handling customers through voice and chat Basic technical troubleshooting knowledge Understanding of billing payments refunds and subscriptions CRM ticketing system experience preferred Strong problemsolving and analytical skills Willingness to work in 24 7 rotational shifts Gaming industry process experience will be an advantage (phone hidden) (phone hidden) (phone hidden) hidden email www WhiteHorsemanpower in White Horse Manpower Consultancy Private limited

📌 Gaming Support Executive Voice and Chat Technical and Billing 1 Yr Hyd (Hyderabad)
🏢 White Horse Manpower Consultancy P
📍 Hyderabad