Senior Manager Warehouse Operations Lead endtoend operations across largescale fulfilment sortation warehouse and distribution processes Drive operational KPIs including productivity SLA adherence TAT throughput cost quality and service levels Manage large teams including workforce planning manpower deployment productivity performance reviews and people development Plan and optimize capacity inventory movement dock utilization manpower and transportation to meet business requirements Identify process gaps and implement Lean automation and technologydriven solutions to improve operational efficiency Monitor daily MIS dashboards and operational metrics conduct RCA and implement corrective and preventive actions Collaborate with Supply Chain Transportation Technology Finance HR and Business teams to ensure seamless operations Manage vendor and 3PL performance ensuring adherence to agreed SLAs quality standards and cost targets Drive cost optimization initiatives through manpower productivity route process optimization resource utilization and wastage reduction Ensure compliance with company SOPs safety standards audit requirements and statutory guidelines Handle escalations related to operational delays customer experience capacity constraints and servicelevel issues Lead current process launches facility expansions operational transitions and continuous improvement projects Develop and implement SOPs governance mechanisms and performance management frameworks across operations Present business reviews and operational performance insights to senior leadership and drive strategic action plans