Senior Manager Facility Operations Key Responsibilities Operations Management Oversee endtoend facility management operations including soft services hard services transport and vendor management Ensure uninterrupted operation of critical building systems such as HVAC electrical plumbing fire life safety systems Develop and implement preventive and predictive maintenance programs Drive operational excellence through SOPs audits and continuous improvement initiatives Client Relationship Management Act as the primary point of contact for key clients Conduct regular governance meetings and present operational performance reports Ensure achievement of client satisfaction and retention targets Manage escalations and ensure timely resolution of issues Team Leadership Lead and mentor facility managers engineers supervisors and support staff Establish performance objectives and conduct periodic reviews Drive employee engagement training and capability development Financial Management Manage operational budgets cost controls and profitability of assigned accounts Review monthly P L revenue and expense performance Identify opportunities for cost optimization and value engineering Ensure timely billing collections and vendor payments Vendor Contract Management Manage service providers and contractors to ensure compliance with SLAs and KPIs Conduct vendor evaluations and performance reviews Negotiate contracts and ensure commercial effectiveness Compliance Risk Management Ensure compliance with statutory requirements labor laws health safety regulations Lead safety audits emergency response planning and business continuity initiatives Ensure adherence to ISO standards ESG requirements and clientspecific compliance mandates Projects Transition Management Lead mobilization and transition of recent client accounts Support fitout projects office moves and infrastructure upgrades Coordinate with internal and external stakeholders for seamless project execution Qualifications Bachelors Degree in Engineering Facilities Management Business Administration or related field MBA preferred Experience 1520 years of experience in Integrated Facility Management Experience managing large corporate campuses IT parks BFSI facilities manufacturing sites or commercial portfolios Exposure to multisite operations and P L management is preferred