- Ensure the Housekeeping operates successfully and in accordance with the standard of the hotel
- Ensure that all daily guest rooms for arrivals are checked in advance and welcome amenities are appropriately set up
- Ensure that all rooms are cleaned accordingly to arrival time
- Work closely with Front Office and Engineering Department to ensure that rooms are blocked accordingly for maintenance
- Ensures strict control of room keys for guests and other departments.
- Conduct frequent and thorough inspections together with the Rooms Division Manager.
- Ensures Housekeeping operates with a sales attitude, and all personnel are aware of sales opportunities within the hotel, which will assist, with the maximisation of revenue.
- Keeps senior management informed of any risk or chance in relation to the pre-set performance figures.
- Ensures all Housekeeping personnel are aware of all room sales revenue targets and are kept informed of performance results.
- Assigns responsibilities to Team leaders - Housekeeping.
- Deploy staff to specific areas.
- Coordinate and liaise with other related Departments.
- Makes daily inspection of all areas, including public areas, guest floors,
and guest rooms to ensure cleanliness and the maintenance of the premises.
- Oversee inventory of room linen and Uniform with Team Leader -Housekeeping.
- Check and control the overall operating expenses.
- To monitor/oversee on job order issued to Engineering Department.
- Establish rapport with guests maintaining good customer relationship and handle guest complaints, requests and enquiries on Housekeeping services
- Personally and frequently verify that guests’ stay is receiving the best possible service in line with Accor standards.
- Ensure that all V.I.P / Long Stay guests’ needs are met throughout their stay
- Ensure that guest history records are up to date at all times
- Oversee Laundry operations and ensure that Accor Brand Standards are met in terms of quality of service and product
- Ensure the maintenance of back of the house areas and employee facilities like Locker Rooms.
- Constantly aware of new market trends and activities of competitors ensuring that the operation is always one-step ahead of the competition.
- Support the implementation of a consistent guest recognition programme and maintain a relevant guest database