Job Description

Job Summary

We are seeking a customer-focused IT Support Specialist to provide technical support for employees across a global organization. The role involves supporting contemporary workplace technologies, resolving IT incidents, managing user access, and ensuring an excellent end-user experience. The successful candidate will support users through phone, email, chat, and remote support channels while working in a rotational shift environment, including night shifts.

Your Impact & Responsibilities

End User Support

- Provide Level 1 and Level 2 IT support via phone, email, Teams, chat, and remote support tools.

- Serve as the primary point of contact for technical incidents and service requests.

- Handle global internal customer phone calls and deliver excellent customer service.

- Meet established SLA and KPI targets.

Endpoint & Workplace Technologies

- Support Windows, macOS, mobile devices, and endpoint management platforms.

- Manage and troubleshoot Microsoft 365, Intune, Outlook, Teams, OneDrive, and SharePoint.

- Configure workstations, software, peripherals, and mobile devices.

Identity & Access Management

- Manage user accounts, permissions, MFA,



and access requests using Entra ID (Azure AD) and Active Directory.

- Support onboarding, employee transfers, and offboarding activities.

Incident & Service Management

- Log, track, troubleshoot, and resolve incidents using ITSM tools.

- Escalate complex issues while maintaining ownership and communication.

- Perform root cause analysis and contribute to service improvements.

Knowledge Management & Automation

- Create and maintain SOPs, knowledge base articles, and user guides.

- Promote self-service support and knowledge sharing.

- Identify opportunities for automation using Power Platform, AI, and modern workplace technologies.

Security & Compliance

- Follow IT security policies, compliance requirements, and audit procedures.

- Support endpoint security, software compliance, and asset governance.

- Maintain accurate documentation and records.

Shift Requirements

- Work in rotational shifts, including night shifts, weekends, and holidays as required.

- Support follow-the-sun operations across APAC, EMEA, and Americas.

📌 IT Support Specialist (Bengaluru)
🏢 Check Point Software Technologies
📍 Bengaluru