Job Description

Drive and support business transformation by leveraging in-depth subject matter expertise in respective areas of Operations. This with end-client and End-to-End process in mind;

· Extension of Transformation in the NOC to act as SPOC and act as first level support on all BAU SEV1/SEV2 issues;

· Create the right transparency on NOC needs and health;

· Strengthen and grow the NOC teams and knowledge and support to make NOCs more self-sufficient;

· Support on deployment of new features and enhancements to drive Compliance.

Job Responsibilities

· Lead/Support growth and regional initiatives in the NOC in close alignment with Transformation and Innovation teams;

· SPOC for CIP versioning and UAT queries raised by the BAU teams (link to the Transformation SPOC to Tech);

· Drive Compliance to global standards by leveraging country quality and efficiency metrics (alignment with Process Owners);

· Actively support BAU execution team knowledge grow by providing training,



documentation and by creating other learning opportunities

Role Requirements

· Significant experience working within Operations;

· Experience working in a multi-country, multi-lingual operational environment;

· Experience of working collaboratively across functions;

· Valuable level of CIP Factory e2e knowledge, to include Inputs, Outputs, different data sources / deliverables, etc;

· Programming experience SQL, R, Python (is a plus);

· Ability and willingness to learn and drive improvement in specific Global processes;

· Effective problem solving;

· Ability to work effectively and collaboratively across functions, departments, geographies and cultures - Team player;

· Effective communication in English, negotiation and training skills, both verbal and written.

📌 Process Development Lead (Vadodara)
🏢 Nielseniq
📍 Vadodara