Respond to and resolve customer and consumer queries through calls and email within defined Service Level Agreements (SLAs), including on-site support for escalated cases.
Maintain high stakeholder satisfaction by providing skilled support while adhering to all process guidelines, policies, and reporting requirements.
Act as the single point of contact (SPOC) for dealer support related to warranty and complaint management.
📌 Technical Service Engineer – RE (Faridabad)
🏢 Continental
📍 Faridabad
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