Job Description

As Team Lead of the newly established Indirect Procurement GSC team in India, you will build and manage a high-performing shared services centre responsible for contract and catalogue creation in SAP Ariba across all METRO countries, and for end-to-end supplier enablement. You will act as the primary interface between the GSC India team and global Indirect Procurement stakeholders, ensuring service quality, SLA adherence and continuous improvement. This is a foundational role — you will set up the team from scratch, define ways of working, and grow the function in line with the LUCA programme rollout.

Key Responsibilities

- Build the GSC India Indirect Procurement team from scratch — including recruitment, onboarding, role definition and team structure
- Act as primary point of contact for all country Procurement leads and global Indirect Procurement stakeholders
- Own and enforce SLAs for contract/catalogue creation and supplier enablement services
- Oversee the end-to-end contract and catalogue creation process in SAP Ariba, ensuring accuracy,



completeness and compliance with global templates
- Govern the supplier enablement function — supplier onboarding, portal management, query resolution and transaction monitoring
- Manage the contract and catalogue request tracker, ensuring daily updates and full transparency to requesting countries
- Drive a quarterly capacity review, aligning team size to pipeline forecasts and escalating resourcing needs as Wave 2 volumes grow
- Report monthly on KPIs to GSC and Indirect Procurement leadership, including processing accuracy, turnaround times and supplier adoption rates

Continuous Improvement:

- Identify process inefficiencies and implement solutions — including self-service portals, automated tracking and quality gate checklists
- Drive adoption of electronic transactions (PO, invoice, order confirmation) across the supplier base
- Support the development of current service lines as the GSC matures and additional countries go live

📌 Team Lead - Indirect Procurement (Pune)
🏢 METRO Global Solution Center IN
📍 Pune