- Analyze system specifications and requirements to design effective test coverage. •Develop detailed test plans, test cases, and test scripts for Genesys Cloud and IVR applications.
- Execute test cases, track results, and identify/report defects using Jira and Confluence.
- Collaborate closely with developers and stakeholders to resolve issues and ensure timely defect closure.
- Conduct functional, integration, regression, and reporting validations for contact center systems.