Job Description

Job Profile: Backend - Software Development Engineer III - Crew Team

Base Location: Bangalore

Years of Experience: 6 - 8

About the team and the role;

The Crew team builds Swiggy's AI-powered concierge and customer experience platform. We own the full stack — intelligent conversational agents, real-time

chat infrastructure, CRM systems, internal operations dashboards, and user management services. Our systems power millions of daily customer interactions

across verticals including Restaurants, Travel, Gifting, Cab Booking, and Dining Out, backed by distributed systems running on Go, Python, and React.

The SDE3 / Tech Lead will own architectural decisions end-to-end, lead projects independently, mentor engineers, and partner with product to translate business needs into scalable, production-grade solutions.

What will you get to do here?

- Coming up with best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team.




- Driving the adoption of best practices & regular Participation in code reviews, design reviews, architecture discussions.
- Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you can create.
- Implementation of long term technology vision for your team.
- Creating architectures & designs for new solutions around existing/recent areas
- Decide technology & tool choices for your team & be responsible for them.
- Designing distributed systems that power real-time conversational AI, search, and customer engagement at scale
- Architecting LLM-based agent pipelines and embedding-based search systems
- Building and scaling real-time communication and CRM infrastructure
- Leading design reviews, architecture discussions, and driving engineering best practices
- Owning system reliability: instrumentation, observability, and designing for scale from day one
- Mentoring engineers and raising the overall engineering bar

📌 Software Development Engineer III - Backend (Bengaluru)
🏢 Swiggy
📍 Bengaluru