Job Description

Key missions of the position:

- The Retrofit Program Manager is responsible for developing, leading, and executing retrofit programs across the installed customer base.

- Works cross-functionally with Engineering, Product Management, Supply Chain, Sales, Field Service, Warranty, and Customers to ensure successful launch & completion of retro fitment.

- Coordinate with Regional Service & Warranty leaders to ensure timely completion of retrofit activities.

Roles & Responsibilities

1. Retro fitment Program Strategy & Development

- Develop, implement, and manage retrofit programs for the installed base across all product lines.

- Define program scope, deployment strategy, timelines, milestones, and resource requirements.

- Prepare business cases and white papers for management approval, including retrofit budgets and implementation plans.

- Responsible to maintain complete database of the existing Population of all our product lines.

2. Program Execution:

- Lead end-to-end execution of retrofit programs from concept through deployment.

- Review FMI Document and work with Safety team for HIRA assessment prior to implementation.

- Collaborate with Field Service teams to develop deployment plans and ensure successful retrofit execution at customer sites.

- Develop deployment methodologies, technical documentation, training materials, and service procedures.

- Work with Engg. /PED/Sourcing team for special tool development/procurement related to retro fitment programs

3. Retrofit Material Order Planning & Execution:





- Plan initial Float Stock requirements & Load Forecast order in the system for new retro fitment launch

- Periodically Review & update the forecast order in system based on the actual orders.

- Receive & Process retro fitment order request from FSE’s and ensure demand creation in ERP.

- Coordinate with SCM and Operations teams to ensure on-time material availability and order fulfilment.

- Responsible to have full control on customer return material (MCO orders).

4. Customer Engagement:

- Act as the primary contact for strategic customers regarding retrofit initiatives.

- Publish Weekly/Monthly Retrofit completion Dashboards to Internal Management & Customers (RDSO & Private Car builders)

- Ensure high levels of customer satisfaction throughout program execution.

5. Safety, Quality, and Compliance:

- Ensure all work is performed in accordance with our organization’s strict safety, quality, and compliance standards.

- Promote a robust safety culture and ensure all field deployment activities comply with applicable EHS requirements.

Key KPIs:

- Retrofit HIRA Compliance (%): HIRA completed before deployment (Target – 100%)

- Retrofit Completion Rate %: Commitment - As per Program Plan & Target - >95%

- Dashboard Reporting Compliance: Commitment – 95% & Target – 100%

Education/Training

- Bachelor’s Degree in Engineering

Professional Experience

- Minimum 8 to 10 years of experience.

Languages

- English & Hindi & Tamil

📌 Program Manager – Retrofits (Hosur)
🏢 Wabtec
📍 Hosur