Remote: Hybrid

Candidate must have 15+ years of IT industry experience with proven success in managing large-scale delivery portfolios, global delivery teams, client relationships, and business growth initiatives. Required Skills & Experience Lead a delivery cluster comprising multiple accounts, programs, and strategic clients. Own end-to-end delivery responsibility including: Delivery Excellence Customer Satisfaction Revenue Management Profitability Management Resource Optimization Risk Management Experience managing: Large-scale Digital Transformation Programs Salesforce Programs Cloud Transformation Initiatives Enterprise Application Delivery Managed Services Engagements Strong expertise in: Portfolio Management Program Governance Delivery Management PMO Governance Executive Reporting Demonstrated experience in: Multi-million-dollar portfolios Global Delivery Models Offshore-Onsite Delivery Management Multi-vendor environments Strong understanding of: Agile Delivery Waterfall Delivery Hybrid Delivery Models Product-Based Delivery Models Experience in managing delivery KPIs: Revenue Margin Utilization CSAT Employee Satisfaction Delivery Quality Responsible for forecast planning, capacity planning, resource planning, and succession planning. Expertise in:



Escalation Management Risk Management Issue Resolution Stakeholder Communication Solid knowledge of: Salesforce Ecosystem Cloud Technologies AI & Automation Digital Transformation Programs Experience driving operational excellence and continuous improvement initiatives. Strong leadership and people management capabilities. Key Responsibilities* Lead and manage a portfolio of strategic accounts and delivery programs. Own customer delivery commitments and business outcomes. Establish delivery governance frameworks and review mechanisms. Ensure successful delivery of projects within scope, budget, and timelines. Drive customer satisfaction and long-term client relationships. Manage delivery risks, escalations, dependencies, and mitigation plans. Collaborate with Sales, Presales, Practice, and Account teams for growth opportunities. Drive account mining, upselling, and cross-selling opportunities. Monitor portfolio financials including revenue, margin, utilization, and forecasting. Build high-performing delivery teams and leadership pipelines. Ensure compliance with quality standards, security policies, and organizational governance. Sponsor innovation, automation, and continuous improvement initiatives. Participate in executive steering committee meetings and customer governance reviews.

📌 Delivery Cluster Head (Bengaluru)
🏢 TCS
📍 Bengaluru