Job Description

• Woodrock Infotech_ Lucknow_ Hiring for “Team Leader”

Monitor and manage Average Handling Time (AHT), attrition, shrinkage, and Customer Satisfaction (CSat) metrics to ensure efficient and effective operations.

Job Description

• Managing a team of 15 to 25 associates

• Responsible for AHT, attrition, shrinkage, and Csat management

• Conduct Monthly Business Reviews, Daily Quarterly Business Reviews & Weekly Business Reviews to track performance.

• Managing the day-to-day activities of the team.

• Motivating the team to achieve organizational goals.

• Developing and implementing a timeline to achieve targets.

• Conducting training of team members to maximize their potential.

• Conducting quarterly performance reviews.

• Contributing to the growth of the company through a successful team.

• Creating a pleasant working workplace that inspires the team.

• Responsible for driving process-related KPIs

• Work Module – Work from Office





Candidate Profile

• Minimum 12 pass with 2 years of relevant experience preferred

• Highly motivated individual with skills to develop and coach team members to achieve performance expectations

• Work well under pressure and follow through on items to completion

• Strong communication skills, both written and verbal

• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable

• Ability to mentor, coach and provide direction to a team of employees

• Willingness to work in a flexible schedule.

• Looking for immediate joiners

Salary- Best in the industry

Office Address: 8th Floor, opposite Bank of Baroda, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010

Interested candidates contact Kathakali@ (phone hidden) or share CV to [email protected]

📌 Team Leader - Operations (Lucknow)
🏢 WOODROCK INFOTECH PRIVATE
📍 Lucknow