Job Title: IT Lead/Asst Manager

Job location: Bengaluru

Experience: 4+ Years

Job Responsibilities

· Analysing existing VoIP networks and Troubleshooting VoIP network issues.

· Manage and maintain IT infrastructure, including LAN,WAN, Wi-Fi, VPN, and internet connectivity.

· Configure and troubleshoot firewalls, switches, routers, wireless access points, and other network devices.

· Monitoring of call system (Genesys platform) = servers, applications, call routing and network traffic; Maintaining and testing of proposed changes in Genesys environment;

· Install, configure, and administer Windows Server, Active Directory, DNS, DHCP, and File Server.

· Provide hardware, software, and technical support for desktops, laptops, printers, and business applications.

· Monitor and ensure stable network performance and minimize downtime.

· Configure and maintain antivirus, endpoint security, and user access policies.

· Perform system backups, data recovery, firmware upgrades, and preventive maintenance.

· Troubleshoot network, server, hardware, and software issues and coordinate with vendors when required.

· Maintain IT assets, documentation, and standard operating procedures.

- Manage complex & large projects for improving existing IT infrastructure and operations
- Conceptualize and execute IT projects for new technologies and upgrading existing technology to improve service offerings to customers
- Manage procurement of IT Infrastructure,



software & Services - Routers, switches, Firewalls, network monitoring tools/devices, Access control systems, office surveillance systems etc.
- Manage & procurement of leased line circuits, bandwidth upgradation, billing, invoicing etc.
- Manage IT service offerings to co-working customers including IT customizations, network equipment - provision, support and troubleshooting, billing and invoicing
- Lead technical teams across multiple locations - performance management, appraisals, hiring, training etc.
- Create and implement SOPs for all aspects of IT operations - procurement, equipment maintenance, monitoring of networks, reports etc.

Required Skills

· 4+ years of experience in IT Infrastructure or System & Network Administration.

· Good knowledge in VOIP services and Call centre system.

· Positive knowledge of Windows Server, Active Directory, DNS, DHCP, SBC and File Server.

· Hands-on experience with firewalls (Fortinet), managed switches, routers, and wireless access points.

· Good understanding of network troubleshooting, VPN, and internet connectivity.

· Knowledge of endpoint security, backup, and IT security best practices.

· Robust problem-solving, communication, and troubleshooting skills.

[Preferred]:

· Working experience in call centers, Experience in call center network setup is preferred.

Please send your resumes to [email protected]

📌 IT Assistant Manager (Bengaluru)
🏢 TTE Technology India Private
📍 Bengaluru