Job Responsibilities

- Follow up with customers regarding pending loan/EMI payments.
- Handle collection and recovery activities as per company policies.
- Contact customers through phone calls and other communication channels for payment follow-ups.
- Maintain regular follow-up records and update collection status.
- Coordinate with customers to resolve payment-related issues.
- Achieve assigned collection and recovery targets.
- Maintain accurate records of customer accounts and outstanding amounts.
- Escalate difficult or overdue cases to the concerned senior/team leader.
- Ensure skilled and courteous communication with customers.
- Candidate RequirementsFemale candidates with prior collection/recovery experience only.
- Experience in loan collection, EMI collection, field collection, or recovery will be preferred.
- Good communication and negotiation skills.
- Ability to handle customer queries and payment-related discussions professionally.
- Basic knowledge of MS Office/Excel and maintaining records.
- Target-oriented and responsible approach.
- Candidates with experience in NBFC, banking, finance, or lending companies will be preferred.

📌 Collection & Recovery Executive (Pune)
🏢 Si Adcon India Private
📍 Pune