- Handle customer queries through phone calls, WhatsApp, email and SMS.
- Understand customer concerns and provide appropriate solutions.
- Coordinate with internal teams to resolve customer issues.
- Communicate updates and solutions to customers in a timely manner.
- Coordinate with courier/logistics partners regarding order status and delivery.
- Maintain and update order details in MS Excel.
- Track customer orders and follow up on pending/delayed deliveries.
- Process online orders whenever required through different online portals.
- Perform data entry and data processing.
- Maintain accurate customer and order records.
📌 Customer Care Executive (Surat)
🏢 Emerge The Inside Out
📍 Surat
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