- Welcome guests warmly and provide a skilled first point of contact.
- Handle check-in and check-out processes efficiently.
- Manage reservations, room allocations, extensions, and cancellations.
- Handle guest queries, requests, and complaints in a courteous and timely manner.
- Coordinate with housekeeping and other hotel teams to ensure smooth room operations.
- Maintain accurate guest records and complete required documentation.
- Handle billing, payments, invoices, and basic cash/transaction reconciliation.
- Respond to phone calls, WhatsApp messages, and guest enquiries.
- Assist guests with information regarding hotel facilities, services, and local requirements.
- Ensure the reception/front desk area remains clean, organised, and presentable.
- Maintain proper handover between shifts and communicate pending guest requests/issues.
- Follow hotel policies and procedures relating to guest safety, security, and privacy.

📌 Front Office Receptionist (Gurugram)
🏢 Reebah Inn & Suites
📍 Gurugram