We are looking for a proactive and customer-focused Operations Executive (Hindi Speaking) to join our travel and tourism team. The ideal candidate will coordinate travel operations, communicate effectively with Hindi-speaking clients and vendors, manage tour bookings, and ensure smooth execution of travel itineraries.
- Key ResponsibilitiesCoordinate domestic and inbound tour operations.
- Handle customer inquiries and provide support in Hindi and English.
- Confirm hotel bookings, transportation, sightseeing, and other travel services.
- ensure seamless tour execution.
- Prepare and manage tour itineraries, vouchers, and travel documents.
- Monitor daily tour operations and resolve operational issues promptly.
- Maintain regular communication with clients before, during, and after their trips.
- Coordinate with the sales team for booking confirmations and operational updates.
- Keep accurate records of bookings, payments, and operational reports.
- Ensure high standards of customer satisfaction and service quality.
- RequirementsBachelor's degree in Tourism, Hospitality,
Business Administration, or a related field.
- 1–3 years of experience in travel and tourism operations (freshers with strong communication skills may also apply).
- Fluency in Hindi is mandatory; proficiency in English is required.
- Good communication, coordination, and problem-solving skills.
- Proficiency in MS Office and online booking platforms.
- Ability to work under pressure and manage multiple tasks efficiently.
- Willingness to work flexible hours during peak travel seasons.
Preferred Skills
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- Knowledge of Kerala tour packages and major tourist destinations.
- Experience in handling group tours, FIT bookings, and pilgrimage tours.
- Strong organizational and customer service skills.
- Positive attitude with attention to detail.
Perks
- Competitive salary
- Performance incentives
- Career growth opportunities
- Training and professional development
- Friendly and supportive work environment