Position Summary:

The Sales Executive will be responsible for managing gold and silver transaction inquiries, facilitating product and service sales, assisting customers with documentation and compliance, and ensuring a high-quality service experience. The ideal candidate should have prior experience in jewelry sales, possess a sound understanding of gold and silver products, and demonstrate a commitment to ethical and customer-focused sales practices.

Key Responsibilities

- Handle customer inquiries related to gold selling, refurbished gold purchases, and pledged gold release assistance.
- Provide expert guidance on gold valuation, purity standards (e.g., 916, 999), and pricing mechanisms in a clear and professional manner.
- Maintain accurate records of customer interactions, KYC documentation, product preferences, and service feedback through the company's CRM system.
- Coordinate with internal departments including tele calling, dispatch, finance, and verification to ensure seamless transaction processing.
- Build and nurture long-term customer relationships through timely follow-ups, transparent communication, and reliable after-sales support.
- Assist in facilitating in-person gold verification appointments where applicable and ensure all compliance and process protocols are followed.




- Contribute to daily/weekly sales reporting and maintain awareness of changing gold rates, offers, and product developments.
- Adhere to internal SOPs and demonstrate high standards of integrity, punctuality, and professionalism.

Candidate Requirements

- Minimum 1–3 years of experience in any sales related operation , (exclude credit card sales)
- Strong knowledge of gold, silver, and precious metal grading, weight classifications, and transaction best practices.
- Excellent communication skills in Tamil (mandatory) and English (basic proficiency required).
- Ability to explain financial procedures clearly and assist customers with KYC and documentation.
- Female candidates with relevant experience in jewelry or finance-related sales are highly encouraged to apply.
- Proficiency in using CRM tools, WhatsApp Business, and basic Microsoft Excel will be considered an advantage.
- Skilled conduct, self-motivation, and a goal-oriented mindset are essential.

Location: Anna Nagar and Nolambur.

Job Roles: Telesales and Telecalling.

Compensation

Salary will be commensurate with experience and industry standards. Incentive structures and performance-based benefits are applicable based on individual and team performance.

📌 Telesales Executive (Chennai)
🏢 Rate4gold
📍 Chennai