1. Respond promptly and professionally to customer inquiries via voice calls and live chat platforms.
2. Provide detailed information about fashion products, sizing, availability, materials, styling tips, and promotions.
3. Assist customers with order placement, tracking, modifications, cancellations, and returns/exchanges.
4. Handle complaints and resolve issues efficiently to ensure customer satisfaction.
5. Collaborate with warehouse, logistics, and internal departments to follow up on orders and resolve delivery issues.
6. Maintain accurate records of customer interactions using CRM tools or ticketing systems.
7. Stay up to date with current product lines, collections, and brand guidelines.
8. Deliver service that reflects the brand’s tone, style, and values.
📌 Customer Care Executive (New Delhi)
🏢 Phoeniixx Designs
📍 New Delhi
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