Manage customer queries and order operations to ensure a smooth ecommerce experience, from support to delivery.
Key Responsibilities
- Respond to customer queries via email, chat, phone, and marketplaces
- Handle cancellations, returns, refunds, and complaints
- Process and track orders from placement to delivery
- Coordinate with logistics/courier partners for timely dispatch
- Manage inventory updates and marketplace listings
- Maintain reports on orders, returns, and support tickets
- Follow SOPs and suggest improvements to reduce complaints
Requirements
- Bachelor's degree
- 0–2 years in ecommerce support/operations
- Familiarity with Shopify/Amazon/Flipkart and helpdesk tools (Zendesk, Freshdesk)
- Valuable communication and Excel skills
- Ability to multitask and work under pressure