- Roles & ResponsibilitiesHandle customer calls, WhatsApp messages, and service-related queries professionally.
- Understand customer complaints and provide the right information or solution.
- Schedule and coordinate technician visits based on customer requirements.
- Follow up with technicians to ensure timely customer visits and service completion.
- Keep customers updated about technician arrival, service status, delays, or rescheduling.
- Record customer complaints, service requests, and follow-ups in Excel/software.
- Take regular follow-ups on pending and unresolved complaints until closure.
- Coordinate with the Operations and Service teams to resolve customer issues.
- Maintain a polite, patient, and helpful approach while dealing with customers.
- Follow up with customers after service to check whether the issue has been resolved satisfactorily.
- Escalate responsible or repeated complaints to the reporting manager.
- Maintain accurate customer and service records and prepare daily/weekly reports.
- Support the team in improving customer satisfaction and reducing pending complaints.

📌 Customer Care Executive (Pune)
🏢 Apsons Greentech Private
📍 Pune