Job Title

:

Senior Style Associate

Department

:

Retail Stores

Reports To

:

Store Manager

Role Summary

:

The Senior Style Associate

leads by example, delivering exceptional customer experiences, driving sales,

and ensuring operational excellence with a customer-focused mindset and

adaptability.

Key

Responsibilities

:

Customer Focus

●

Build and maintain

solid customer relationships by understanding their preferences and

providing tailored solutions.

●

Address issues

professionally and ensure customer needs are

met.

●

Gather customer

feedback to improve products and services while addressing any concerns

promptly.

Sales Mastery

●

Responsible for

achieving store sales targets.

●

Drive solution-based

sales by understanding customer needs and offering relevant products and

services.

●

Focus on selling

higher-value products to increase the average transaction value.

●

Use upselling and

cross-selling techniques to enhance customer engagement and meet sales

targets.

●

Demonstrate

negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and

Change Management

●

Adapt to changing

customer needs and share product and customer insight with the team.

●

Demonstrate

problem-solving skills to address challenges and manage resistance

effectively.

●

Show learning

agility by quickly adopting new processes or strategies to improve sales and

service.

Decision-Making

●

Utilize analytical

thinking to make sound operational decisions.

●

Independently manage

store operations in the absence of the Store Manager, ensuring smooth

functioning.

Store Operations

Excellence

●





Prevent shrinkage by

closely monitoring inventory levels and minimizing discrepancies.

●

Assist the Store

manager in managing inventory processes, including replenishment, stock

takes, and tracking product turnover.

●

Ensure accurate

inventory records and adhere to operational guidelines to maintain

efficiency.

●

Follow company

policies, work processes, and enforce store standard operating procedures

(SOPs). Escalate any identified bottlenecks.

Leadership

Excellence

●

Take charge of

situations requiring immediate attention, including escalated customer

issues, and ensure professional resolutions.

●

Lead by example in

fostering accountability, goal-driven performance, and ethical

practices within the team.

●

Assist in training and mentoring new and

existing team members to improve their understanding of products and

services.

Candidate

Requirement

:

● Min

HSC 2 years of retail experience/ Graduates with 2 years of experience in

retail.

● Must

be above 20 years of age and below 35 years of age.

● Basic

computer skills and microsoft office

● Proven

track record of exceeding sales targets consistently

● Experience

in providing exceptional customer service and building strong customer

relationships

● Experience

in mentoring team members

● Experience

in handling cash transactions and inventory management

●

Proficient in POS systems and other relevant retail

technologies

●

Knowledge of visual merchandising principles

●

Positive and enthusiastic attitude

●

Excellent presentation and grooming standards

●

Flexibility and adaptability to work varied shifts

📌 Senior Style Associate (Hosur)
🏢 Scalene works
📍 Hosur