We are looking for a Customer Care Executive to manage customer interactions for our Cable TV, Broadband, and OTT services. The ideal candidate will handle customer queries, ensure service quality, and maintain high customer satisfaction levels while achieving business targets.
Key Responsibilities:
- Handle customer calls, emails, and escalations professionally.
- Manage and analyze data using MS Excel for reporting and performance tracking.
- Lead and support a small team to ensure smooth operations.
- Achieve sales and retention targets under pressure.
- Maintain service quality standards and meet SLA timelines.
- Coordinate with internal teams for issue resolution and process improvements.
Requirements:
- Proven experience in customer service, preferably in telecom or broadband.
- Solid skills in MS Excel (VLOOKUP, Pivot Tables, Reports) and data management.
- Good leadership and team-handling capabilities.
- Ability to work under sales pressure and meet deadlines.
- Excellent communication and problem-solving skills.
📌 Customer Support Executive (Agra)
🏢 Real Digital Cable
📍 Agra
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