We are looking for a motivated and result-oriented Debt Recovery Collection Agent to join our team. The candidate will be responsible for contacting customers regarding overdue payments, negotiating payment arrangements, and ensuring timely recovery of outstanding dues while maintaining a skilled and customer-focused approach.
•Key Responsibilities:
•Contact customers via phone calls to follow up on overdue payments and outstanding accounts.
•Negotiate repayment plans and secure payment commitments from customers.
•Maintain accurate records of customer interactions, payment commitments,
and collection activities.
•Follow up regularly with customers to ensure timely payments.
•Resolve customer queries related to outstanding balances and payment issues.
•Achieve assigned collection and recovery targets within the specified timelines.
•Escalate complex or unresolved cases to the concerned team or supervisor.
•Update customer information and collection status in the CRM system.
•Ensure compliance with company policies and regulatory guidelines during all collection activities.