- Company: Vahak
- Location: Koramangala, Bangalore
- Employment Type: Full-time
- Experience: Minimum 1 year of relevant experience
- Department: Customer Experience / Customer Service
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About VahakVahak is a technology-driven road transportation and logistics company focused on simplifying the way businesses and transporters connect, communicate, and move goods across India.

We are looking for a Customer Service Executive – Voice Process who can deliver an excellent customer experience through effective communication and timely resolution of customer queries.

- Key ResponsibilitiesHandle inbound and outbound customer calls professionally and efficiently.
- Understand customer concerns, queries, and requirements and provide appropriate resolutions.
- Assist customers with queries related to Vahak's products, services, and processes.
- Maintain a high level of customer satisfaction through clear and empathetic communication.
- Record and update customer interactions accurately in the relevant systems.
- Follow up with customers wherever required and ensure timely closure of issues.
- Coordinate with internal teams to resolve customer concerns.
- Escalate complex or unresolved issues to the appropriate team/manager.
- Meet defined call quality, productivity, response time, and customer satisfaction targets.




- Adhere to company processes, policies, and customer service standards.
- Required Skills & QualificationsMinimum 1 year of relevant experience in customer service, customer support, telecalling, BPO, contact centre, or a similar role.
- Excellent verbal communication skills.
- Hindi and Kannada are mandatory.
- Good understanding of customer service principles and practices.
- Ability to handle customers patiently and professionally.
- Good problem-solving and interpersonal skills.
- Comfortable working in a target-driven and fast-paced environment.
- Basic computer knowledge and familiarity with CRM/customer support tools.
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Compensation & BenefitsTake-home salary: ₹20,000 – ₹25,000 per month

Additional: Shift Allowance* + Performance Incentives*

*Applicable as per company policy and eligibility.

Work Location? Koramangala, Bangalore

Why Join Vahak?At Vahak, you'll be part of a growing logistics-tech company where you can build solid expertise in customer experience, communication, and operations while working in a fast-paced environment.

How to ApplyInterested candidates can share their updated CV at:

? [email protected]

Subject: Application – Customer Service Executive (Voice Process)

📌 Customer Service Executive - Voice (Bengaluru)
🏢 Vahak
📍 Bengaluru