Role Overview:

The Operations Associate will be responsible for ensuring smooth day-to-day bus operations, including passenger coordination, ticket management, driver allocation, and real-time issue handling. The role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a rapid-paced environment.

Key Responsibilities:

1. Boarding & Passenger Coordination

- Oversee passenger boarding at designated pickup points
- Ensure timely departures and adherence to schedules
- Assist passengers with queries and provide travel support
- Coordinate with drivers and ground staff for smooth boarding

2. Ticketing & Booking Management

- Manage ticket bookings via platforms like RedBus and internal systems
- Verify passenger lists and booking details before departure
- Handle cancellations, rescheduling, and seat allocations

3. Reminder Calls & Customer Communication:

- Make pre-departure reminder calls/messages to passengers
- Share boarding details, timing updates, and location information
- Address customer concerns and escalate issues when required

4. Operations Monitoring:

- Track bus movements in real-time using GPS/tools
- Monitor delays, breakdowns, or route deviations
- Ensure timely updates are communicated to passengers and management

5. Driver & Crew Coordination:

- Assign drivers and staff based on schedules and availability
- Ensure drivers report on time and follow assigned routes




- Coordinate shift planning, replacements, and standby arrangements

6. Issue Resolution & Escalation:

- Handle operational challenges such as delays, passenger complaints, or vehicle issues
- Coordinate with maintenance and support teams for quick resolution
- Escalate critical issues to management promptly

7. Reporting & Documentation:

- Maintain daily logs of trips, delays, and incidents
- Prepare reports on operations performance and customer feedback
- Ensure compliance with company policies and safety standards

Required Skills & Qualifications:

- Bachelor’s degree or relevant experience in operations/logistics
- Strong communication skills (Tamil/English preferred; Hindi is a plus)
- Ability to multitask and work under pressure
- Basic knowledge of MS Excel and booking systems
- Good problem-solving and decision-making abilities

Preferred Experience:

- Experience in travel, transport, or logistics industry
- Familiarity with bus operations and route planning
- Prior experience using ticketing platforms like RedBus

Working Conditions:

- Flexible to work shifts (including night shifts and weekends)
- Field and office-based coordination
- High-paced operational environment

Key Attributes:

- Proactive and responsible
- Customer-focused approach
- Robust coordination and teamwork skills
- Attention to detail

📌 Operations Executive (Bengaluru)
🏢 RKK Travels
📍 Bengaluru