Job Description - We are looking for experienced Telesales / Patient Support Executives with a strong hospital or healthcare background to join our team.
The candidate will be responsible for handling patient calls, assisting patients with their queries, coordinating appointments, and ensuring a smooth patient experience from enquiry to consultation.
- Key Responsibilities - Handle incoming and outgoing patient calls professionally.
- Book, confirm and reschedule doctor appointments.
- Guide patients regarding doctors, departments, timings and available services.
- Follow up with patients who have made enquiries or appointments.
- Handle patient queries and coordinate with the hospital team when required.
- Maintain accurate patient enquiry and appointment records.
- Follow up on missed appointments and help improve appointment conversions.
- Communicate with patients politely and professionally.
- Support the hospital's patient relationship and appointment management process.
- RequirementsMinimum 2 years of experience in a hospital/healthcare environment is mandatory.
- Experience in patient support, hospital calling, appointment booking, telesales or customer support preferred.
- Valuable communication skills in English, Hindi and Telugu.
- Should be comfortable handling a high volume of calls.
- Good understanding of hospital departments, doctor consultations and appointment processes.
- Patient, polite and professional approach.
- Candidates with experience in hospital call centres or patient coordination will be preferred.
Salary: ₹20,000 – ₹50,000/month, based on experience and skills.
Only candidates with relevant hospital/healthcare experience of 2+ years should apply.
📌 Telecaller (Hyderabad)
🏢 Sree Sai Deepa Hospital
📍 Hyderabad
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