- Answer Calls: Take inbound customer calls and make outbound calls when needed.
- Solve Problems: Listen to customer issues patiently and give explicit, helpful answers.
- Share Information: Explain our products, services, and latest deals to customers.
- Type Notes: Keep details of every call updated in our computer system or CRM software.
- Pass on Hard Issues: Transfer complex problems to the right department or team leader.
- Follow Up: Call customers back if their problem takes longer to fix.