TAB Studio is looking for Customer Support Executives to handle customer and artist queries, assist with bookings, and provide timely support to users using the TAB Studio platform and services.

- Key ResponsibilitiesHandle customer and artist queries through phone, WhatsApp, chat, and email.
- Assist customers with studio bookings, artist bookings, and event bookings.
- Help users with registration, login, profile, and account-related issues.
- Provide first-level support for messaging, voice calls, video calls, and other platform-related issues.
- Receive booking requests and coordinate with the relevant Artist, Event, or Studio team.
- Record customer complaints and feedback and report them to the Operations Team.
- Follow up with customers before and after bookings.
- Coordinate communication between customers and artists.
- Escalate technical or urgent issues to the IT/Technical Team or Operations Manager.
- Maintain daily records of customer queries, bookings,



complaints, and resolutions.
- Ensure a professional and positive customer experience.
- Required SkillsExcellent Bengali and Hindi communication skills.
- Basic English communication skills.
- Good telephone and customer-handling skills.
- Basic knowledge of computers, WhatsApp, email, and Google Workspace.
- Valuable problem-solving and communication abilities.
- Patient, polite, responsible, and customer-friendly attitude.
- Freshers can apply.
- Previous customer support or booking experience will be an advantage.
- Performance Targets (KPI)Quick response to customer queries.
- Increase booking conversion.
- Resolve customer complaints efficiently.
- Maintain high customer satisfaction.
- Maintain accurate daily support and booking reports.

📌 Customer Care Executive (Kolkata)
🏢 tab studio event
📍 Kolkata