Dialer Executive – Job Description

Position: Dialer Executive

Experience: 2+ Years

Key Responsibilities

- Manage and operate the Dial Shree dialer efficiently for daily outbound calling activities.
- Monitor call performance, connect rates, and agent productivity.
- Maintain accurate customer and call records in the CRM system.
- Update lead status, follow-ups, dispositions, and customer information regularly.
- Generate and maintain daily, weekly, and monthly MIS reports.
- Analyze calling data and prepare performance reports for management.
- Coordinate with the calling/sales team to improve productivity and lead conversion.
- Ensure accurate and timely data entry in both Dial Shree and CRM.

Required Skills & Qualifications

- 2+ years of relevant experience as a Dialer Executive or in a similar role.




- Mandatory knowledge of Dial Shree dialer software.
- Strong working knowledge of CRM systems.
- Strong MIS skills, including data analysis, reporting, and maintaining dashboards/reports.
- Excellent MS Excel skills — Pivot Tables, VLOOKUP/XLOOKUP, filters, sorting, formulas, and report preparation.
- Positive analytical and problem-solving skills.
- Strong attention to detail and accuracy.
- Good communication and coordination skills.
- Ability to work with targets and handle high-volume calling data.
- Should be comfortable preparing and presenting daily/weekly/monthly MIS reports.

📌 Dailer Operations (Mumbai)
🏢 Om Saikrupa Associates
📍 Mumbai