As a Customer Care Executive, you will be responsible for providing excellent customer support across multiple communication channels and ensuring a smooth customer experience throughout the order journey.

- Handle customer queries through chat, email, and phone calls.
- Respond to customers professionally, accurately, and within the defined response time.
- Assist customers with product-related questions, customization queries, pricing, offers, and website-related issues.
- Help customers place orders or complete payments when required.
- Track and provide updates regarding order status, production, dispatch, delivery, and returns.
- Coordinate with internal teams such as production, logistics, accounts, and technical teams to resolve customer issues.
- Handle order modifications, cancellations, address changes, and other requests according to company policies.
- Escalate complex or unresolved issues to the appropriate team or supervisor.
- Handle customer complaints patiently and professionally.
- Work towards resolving issues while maintaining a positive customer experience.
- Follow up with customers when required until the issue is resolved.
- Maintain accurate records of customer conversations, complaints, and resolutions.
- Assist potential customers who need help before placing an order.
- Guide customers towards suitable products and customization options.
- Follow up on incomplete orders, payment issues, or other opportunities when assigned.
- Support the team in improving customer conversion and retention.
- Maintain proper knowledge of yourprint.in products, services, policies, offers, and processes.
- Follow company communication guidelines and standard operating procedures.




- Identify recurring customer issues and report them to the management.
- Maintain professionalism and confidentiality while handling customer information.
- Be flexible to handle different types of customer support processes as required by the business.
- Excellent written and verbal communication skills in English and Hindi.
- Comfortable handling chat, email, and phone call processes.
- Valuable typing speed and ability to communicate clearly through written messages.
- Strong problem-solving and customer-handling skills.
- Ability to remain calm and professional while dealing with difficult or frustrated customers.
- Basic computer knowledge and ability to work with web-based systems, CRM, email, and order management platforms.
- Ability to multitask and manage multiple customer conversations simultaneously.
- Good attention to detail, especially while handling customer orders and customization requirements.
- Previous experience in e-commerce customer support, call centres, or customer service will be preferred.
- Willingness to learn about customized and print-on-demand products.
- Ability to work in a fast-paced environment and meet defined performance targets.
- Responsible, punctual, and capable of working effectively as part of a team.
- Graduate or equivalent qualification preferred.
- Experience with e-commerce platforms, CRM systems, WhatsApp/chat support, email support, or calling processes will be an advantage.
- Experience in handling order-related queries, delivery issues, returns, and customer complaints is preferred.

Ideal Candidate: Someone who is customer-focused, communicates clearly, learns quickly, takes ownership of problems, and can efficiently handle customers across chat, email, and phone calls.

📌 Customer Care Executive (New Delhi)
🏢 AVC Eventures
📍 New Delhi