Reporting To: Operations Manager / Assistant Manager – Operations
Job Summary: The Operations Executive is responsible for ensuring smooth day-to-day operational activities, coordination with internal teams and vendors, maintaining service quality, and supporting business efficiency. The role requires robust coordination, problem-solving, and multitasking abilities.
Key Responsibilities:
- Manage daily operations and ensure timely execution of services
- Coordinate with vendors, clients, and internal teams
- Handle booking/assignment, scheduling, and service delivery
- Monitor service quality and resolve operational issues/escalations
- Maintain proper documentation and MIS reports
- Track vendor performance and compliance
- Ensure adherence to company policies and client requirements
- Support cost control and operational efficiency initiatives
- Handle client queries and provide timely updates
- Assist in onboarding new vendors and operational setup
Key Skills & Competencies:
- Strong communication and coordination skills
- Problem-solving and decision-making ability
- Time management and multitasking
- Basic knowledge of MS Excel & reporting
- Customer service orientation
- Ability to work under pressure and in dynamic environments
Qualifications:
- Graduate in any discipline (Operations/Management preferred)
- 1–3 years of experience in operations (car rental/logistics preferred)
Preferred Experience (Advantage):
- Experience in car rental / travel / logistics industry
- Knowledge of route planning, fleet handling, or vendor management
- Familiarity with handling drivers and vehicle operations
Working Conditions:
- Flexible working hours / rotational shifts
- Availability on phone for urgent operational issues
KPIs / Performance Metrics:
- On-time service delivery
- Client satisfaction score
- Issue resolution turnaround time
- Vendor performance and compliance
- Cost optimization