A Field Collection Executive is responsible for visiting customers to collect overdue payments, maintaining positive customer relationships, and ensuring timely recovery of outstanding dues. The role requires robust communication skills, negotiation ability, and willingness to travel.
Key Responsibilities:
Visit customers at their residence or workplace to collect pending payments
Follow up on overdue accounts and ensure timely collections
Negotiate payment plans with customers when required
Update collection status and customer feedback in the system
Maintain accurate records of daily visits and collections
Handle customer queries and resolve issues related to payments
Ensure compliance with company policies and legal guidelines
Achieve assigned collection targets on a monthly basis
Requirements:
Minimum qualification: 10th / 12th / Any Degree
Prior experience in field collection or sales (preferred but not mandatory)
Good communication and interpersonal skills
Two-wheeler with valid driving license (preferred)