Key Responsibilities

Make outbound calls to customers regarding overdue/pending loan payments.

Explain outstanding amounts, due dates and available payment options.

Understand the reason for non-payment and negotiate realistic repayment commitments.

Follow up on promised payments and missed/broken commitments.

Encourage customers to make payments through approved channels.

Handle customer questions and complaints related to loan dues.

Maintain accurate records of calls, commitments and payment status in the collection system.

Achieve daily, weekly and monthly collection/recovery targets.

Handle NPA/recovery cases according to company processes and applicable RBI/regulatory guidelines.

Follow ethical and skilled collection practices and protect customer information.





Report collection performance and issues to the Team Leader/Collection Manager. Jjds.dpdzero.com+1

Requirements12th pass or above for some openings.

Freshers may be considered for certain roles; other postings ask for around 1 year or 6 months–3 years of collection/recovery experience.

Good communication and customer-handling skills.

Ability to negotiate and persuade customers professionally.

Knowledge of a local language plus Hindi/English can be useful.

Experience in banking, NBFC, fintech, debt collection or NPA recovery is an advantage.

Looking for Immediate Joiners

Contact - Yukta B - (phone hidden)

Emai id - [email protected]

📌 Collection Executive / Officer (Bengaluru)
🏢 DPDzero Technologies
📍 Bengaluru