Job Summary

Gallagher Center of Excellence is seeking to hire a Service Support Associate for the Insurance vertical. As part of this role, the Service Support Associate serves as the primary point of contact for the US branch, providing end-to-end support for policy renewals, including documentation management (Census, SBC, SPD, Carrier Proposals, etc.). You will collaborate with Client Managers to ensure timely completion of tasks for ~35 accounts. A solid understanding of US Health Insurance regulations and previous experience with carriers like Aetna, Blue Cross Blue Shield, and MetLife is preferred. Robust organizational, time management, and problem-solving skills are essential for managing multiple tasks and delivering high-quality support.

Responsibilities

- Act as the primary point of contact for the branch (US onshore), providing comprehensive support.
- Understand and implement US Health Insurance regulatory standards, guidelines, policies, and procedures.
- Ensure end-to-end support of the policy lifecycle services.
- Assume the role of Client Associate (~35 accounts) at the branch.
- Conduct end-to-end renewal activities as a US Health Insurance domain expert.
- Coordinate with internal operations teams to complete renewal activities on time.
- Handle queries effectively to minimize rework at the service center.
- Identify risks and issues and navigate them to successful resolution.
- Maintain strong time management and organizational skills.




- Foster a positive relationship with onshore branch staff to enhance the overall customer experience.
- Understand and complete renewal activities documentation, including Census, SBC, SPD, Carrier Proposals, Enrollment Materials, Contracts, Certificates, and Policies.

Qualifications

Competencies

- Communication - Exhibits excellent written and oral communication skills.
- Ownership and Accountability - Demonstrates proactive ownership and accountability.
- Logical Thinking - Applies logical reasoning to solve complex problems.
- Decision-Making - Makes informed and effective decisions.

Minimum Required Degree

Bachelor's Degree

Preferred Degree

Master's Degree

Certificate(s)/Special Training

US Health Insurance Domain certification preferred (e.g., ACSRL).

Experience (Career Level Guide)

- Graduate with 3-5 years of experience in the insurance domain.
- Additional experience in transitioning or onboarding services, serving as a SPOC, and onshore travel is an advantage.

Knowledge, Skills & Ability

- Outlook
- Word
- Excel
- PowerPoint
- Interpersonal skills
- Insurance domain knowledge
- Problem-solving
- Time management
- Organizational skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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