Senior Customer Experience Specialist International Email Support

BTM Layout, Bangalore | Up to 40,000 CTC/month | 247 Rotational | 5 Days Working

Night Shift Allowance | Group Health Insurance

Job Description

We are looking for experienced professionals with solid International Customer Support / Customer Experience experience to handle premium and high-value global customers through email and non-voice channels.

Key Responsibilities

- Handle premium/VIP international customer interactions through email and non-voice channels.
- Manage complex queries, complaints and escalations independently.
- Provide personalised resolutions and maintain a high standard of customer experience.
- Demonstrate strong ownership, judgement and problem-solving skills.
- Maintain excellent written English, email etiquette and attention to detail.





Requirements

- Graduation mandatory.
- 2+ years of relevant international customer support experience mandatory.
- Strong experience handling international/global customers.
- Excellent written and spoken English.
- Experience in International Email / Non-Voice / Chat / Blended processes preferred.
- Premium/VIP/high-value customer handling experience preferred.
- Candidates with only domestic customer support experience will not be considered.
- Male candidates only.

Work from Office BTM Layout, Bangalore

Up to 40,000 CTC/month + Night Shift Allowance + Group Health Insurance

📌 Senior Customer Experience Specialist || International Email Support (Bengaluru)
🏢 Bigminds Smart Tech
📍 Bengaluru