Dear Candidate,

Urgent opening with leading bank for VRM / Phone banking role.

Experience : 2 yrs exp

CTC : 4- 5.5 LPA

Location : Mumbai - Malad

Interseted candidate can revert back with updated resume on [email protected]

Any query can call Shrutika : 022-40697708 / (phone hidden)

Position Purpose

Effectively manage mapped customers, generate revenue, improve book balance and cross-sell products.

Key Responsibilities

1 Focus on developing and implementing a strong foundation in customer relationship management by making outbound calls to Existing and Recent to Bank Customers.

2 Work towards building a better book value, relationship with customers and manage to source services with customer Cross-sell

3.



Ensure quality and compliance process is followed on every interaction with the customer.

4. Innovatively migrates customer to different channels / platform for banking service provided by the bank

5. Tracks and Maintains self-performance for review purpose.

Qualifications and Experience Requirement

Qualifications

Graduate

Experience

Min 2 Years of Experience as a VRM

Good influencing and Negotiation skills

Knowledge on tools and flow to be used to monitor (e.g. Microsoft applications, CRM , LMS etc.,)

📌 Phone Banking Officer - Leading Bank - Malad (Mumbai)
🏢 Quotient Consultancy
📍 Mumbai