This position will be responsible for the timely accurate billing /correction of invoices for SCS or Freight business unit. Will require to read and interpret the rates for each shipment based upon the contract and validate the charges have been input correctly. For this position, requires, exceptional attention to detail, problem solving judgment, basic research and analysis for which procedures may not always exist.
Responsibilities
- Control daily receipt of shipment notices, enter a control log and document steps until invoice is generated.
- Constantly reviewing the contract for each shipment to ensure all charges are present and accurate.
- Interaction and research with the setup group when discrepancies are discovered on charges.
- Timely release requests for charges associated with each shipment from UPS applications.
- Detailed emails required to ensure all proper documents are accounted for.
- Investigate invoice errors and process corrections in the proper method.
- Gathering and transmission of data to ensure reporting tools are generated accurately.
- Create reports and gather data from multiple sources on an as needed basis.
Job Specific Responsibilities
- Each shipment is uniquely rated / priced. The position will require to review the shipment details charges to ensure only contractually agreed upon charges have been entered.
- Should errors be discovered after the invoice is generated, will require to process the correction.
- Overtime may be necessary, and the scheduled hours may change due to the needs of the department.
Skills
- Analytical, problem-solving and research skills with an eye for detail.
- Must be resilient when working to resolve billing discrepancies.
- Prompt follow up skills must be able to work independently.
- Robust Customer Orientation, understanding customer services issues.
- Need to comprehend and cater to respective email requests accordingly.
Prerequisites
- Graduate/ Post graduate in any discipline.
- Proficient using Microsoft Office Suite of tools (Excel, Word, Outlook)
- Excellent written and verbal communication skills.
- Knowledge of SCS Freight Forwarding would be an added advantage.