Work on achieving volume/ revenue targetsset by the vertical in terms of getting direct import and export customers(Consignee), forwarders and CHAs container volume in CFS
Create a plan to target and acquire newcustomers out of the allocated list of customers
Map the details of all existing andpotential customer with focus on Direct Importers and Exporters, CHAs andForwarders with their area of operations
Track, analyze and report marketdevelopment periodically
Market the CFS services which includesExports, Imports, Reefer activities, ODC handling and value added services toprospective customers mainly consignees, International & Domesticforwarders and CHAs
Generate revenue by adding in newcustomers and increase business from existing customers by increase theirwallet share
Do market research to identify largeImporters and Exporters who requires CFS services and share the findings withCFS Management
In conjunction with Sales Headmethodically set monthly, quarterly and annual volume targets based onindividual clients total volume and the market share required by the CFS
ClientManagement:
Develop and nurture professional andpersonal relationships with key resource and touch points across assignedclient base:
engagement to facilitate and ensure client satisfaction, businessretention and opportunity development
Via client engagement tactics consistentlystrive to create top-of-mind awareness and identity for the CFS
Maintain excellent customer relationshipand provide customer service support including customer feedback on services
Visit customers on regular basis, discussand understand their requirement, finalize commercials and conclude thebusiness
Visit each assigned client at a frequencydetermined by and consistent with business value and potential
Formally and immediately notify eachclient of any developments, circumstances or incidences likely to impact theirbusiness
Apply commercial judgment to identify andconvert cross-selling opportunities
Ensure client rebate is as per stipulatedguidelines by the CFS management
Implement and monitor CRM program forrespective clients
Desired Candidates Profile:
Skills:
Should be able to identify potentialopportunities in the market and bring in current business
Should have good communication skills andpositive attitude.
Able to contribute in generating revenueand meet the set target individually