* Contact customers regarding overdue payments and negotiate repayment terms to achieve collection targets.
• Maintain accurate records of customer interactions, payment updates, and commitments.
• Ensure all recovery efforts adhere to company policies and legal guidelines.
• Address customer queries related to payments and escalate complex cases to the senior team when necessary.
• Collaborate with field collection agents and update them on unresponsive accounts.
• Identify high-priority accounts and take proactive steps to mitigate repayment risks.
• Handle interactions with professionalism and empathy to maintain a positive customer experience.
Fluent English