Key Responsibilities:
• Manage service desk operations and ensure timely issue resolution as per SLA.
• Log, track, prioritize, and escalate IT incidents.
• Provide support for Network, Server, CRM, Outlook, and business applications.
• Coordinate with customers, technical teams, and vendors for issue resolution.
• Prepare daily MIS reports, ticket trackers, and SLA compliance reports.
• Handle service desk emails and maintain timely communication with users.
Requirements:
• Basic Computer Knowledge
• Positive Communication Skills (English & Hindi)
• Working knowledge of MS Word, Excel, and PowerPoint
Interested candidates can share their resume at
[email protected] or contact (phone hidden).
📌 Sr. IT Helpdesk Executive (Ahmedabad)
🏢 Microlink Solution
📍 Ahmedabad