Roles and Responsibilities:

- Provide technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
- Activities include recognition, research, isolation, resolution & follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
- Sound knowledge of ITIL best practices around Incident & Request Management procedures

Qualifications:

- Helpdesk Senior Representative at Grade-3 position in Service Desk.
- Must be a Graduate. B.Tech/B.E or any other technical degree preferred.
- Good communication skills with 1 year of international calling experience.
- Positive comprehension & writing skills.
- Must possess excellent customer handling skills.
- Should be comfortable to work in rotational shift with 24x7 support windows.

📌 Service Desk (Bengaluru)
🏢 ALOIS Solutions
📍 Bengaluru